GoTo Connect for Healthcare

Modern phone systems built for busy healthcare teams

Healthcare doesn’t slow down, and your phones can’t either. GoTo Connect for Healthcare gives clinics, specialty practices, and multi-location groups a reliable business phone system with call routing, call queues, auto attendants, and mobile/desktop apps—so your staff can respond faster, reduce missed calls, and keep patient communication consistent.

At ESP, we design and support GoTo Connect deployments for healthcare organizations across North Carolina and beyond—focused on uptime, clear call flows, and real-world usability for front-desk teams, billing, and clinical staff.

Key benefits for healthcare:

• Reduce missed calls with call queues, ring groups, and smart routing

• Improve patient experience with professional auto attendants and after-hours messaging

• Support remote and multi-site staff with mobile + desktop calling

• Simplify administration with centralized management and reporting

Robust CRM integration capabilities

Athena, Epic, ModMed and more!

GoTo Connect for Healthcare is a solution that solves your practice's unique challenges.

Streamlines calls and customer info for faster, smarter Medicine!

Integrations that fit your healthcare workflows

A phone system should support your tools—not force your team to work around it. GoTo Connect can be deployed in a way that complements your existing platforms and helps staff move faster between patient communication and daily operations.

Athenahealth (Athena)

For organizations using Athenahealth, we help align call handling with scheduling, intake, and patient services workflows—so your team can manage high call volume without losing context or dropping calls during peak hours.

Epic

If your organization is built around Epic, we focus on call flow design, department routing, and multi-location structure—so calls reach the right team quickly (front desk, referrals, billing, nurse line, etc.) while maintaining a consistent experience across sites.

ModMed (Modernizing Medicine)

For practices running ModMed, we set up GoTo Connect to support fast-moving specialty workflows—helping staff handle patient calls efficiently while keeping communications consistent across providers and locations.

Salesforce Health Cloud / Salesforce Healthcare

For teams using Salesforce Healthcare (Health Cloud), GoTo Connect can support patient engagement and service operations by improving call routing, visibility, and responsiveness—especially for organizations managing high-touch patient relationships and ongoing care coordination.

eClinicalWorks (eCW)

For practices using eClinicalWorks, we design phone workflows that match real clinic operations—appointment scheduling, reminders, triage routing, and after-hours coverage—so the front desk isn’t overwhelmed and patients get answers faster.

Labor Edge

If you rely on Labor Edge for staffing workflows, GoTo Connect can help streamline communication between facilities, staffing coordinators, and placed clinicians. We can set up call routing and direct lines to reduce delays and keep schedules moving.

Contact Us

Reach out to learn how our phone system integrates seamlessly with your dealership tools.